Page 61 - HUDCO Award for Best Practices - 2024

THEME: SANITATION

ANPR Camera integration: The plant was fitted with automatic number plate recognition cameras and was integrated with the
central software. The ANPR system identified the number of any vehicle which came to the plant and fed the data to the central
system. This information was used to identify the trucks which arrived at the plant

Service Delivery Channels: The following channels are used to book septage from the public:
• Public mobile app for end users: The general public were provided with a mobile application which can be used to book the
service. The status of the booking was available to them in real time via this app. Thus the central system could communicate with
the end users via this app.

• Web Portal for Public: The general public were provided with a web portal which can be used to book the service. The status of
the booking was available to them in real time via this website . Thus the central system could communicate with the end users
via this system.

• Call Centre, Akshaya centre and Direct Booking Centre: The call centre was equipped with hardware and software for high call
volumes. It could receive concurrent calls from multiple lines via a software component which was further integrated with the
central system. Thus, the call centre executive could see the relevant information related to the caller like current and past orders,
tickets etc on the screen when a call came in.Also they support and help for direct booking service.

The system houses various mechanism to ensure inclusion of all classes of citizens as follows:

⇒ Online booking and digital payment for anyone who has access to Internet and online banking.
⇒ Akshaya centre-based booking for anyone who do not have internet access but has online banking.
⇒ Bank challan-based cash payment option for anyone who do not have online banking.

⇒ Free booking option for officers for citizens who are financially backward.
⇒ Special subsidy for BPL citizens who are eligible.

Objective of the project

• To legalise the septage collection , transportation and processing system in Trivandrum Municipal Corporation.
• To prevent dumping of septage waste collected from households in public places and water bodies.

• To regulate the pricing structure of septage collection service and prevent exploitation of the general public by truck operators.
• To improve the standard of living of people involved in septage collection service and to help them earn a livelihood via legal
means.
• To replace the manual system with a digital platform making it easier for the general public to use and to ensure that service
delivery is done on time with proper quality.

• To make the entire operations fully transparent and implement necessary monitoring mechanisms to supervise the operation of
the system.

KEY DATES

DATE(S ) Significance/Achievement
2018 Septage Management Bylaw approved from Council
1-Jan-2019 Vehicle Licencing Process Started
18-April- 2019 Software Based Quick Pass System Implemented and open for public booking
13-May-2020 10,000 Septage Trips Completed
29-Nov-2021 Quick Pass System recognized under the Azadi Ki Amrut Mahostav : 75 Digital transformation Stories
27-Dec-2022 50,000 Septage Trips Completed

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