Page 79 - HUDCO Award for Best Practices - 2024

THEME: URBAN GOVERNANCE

• Online booking and digital payment for anyone who has access to Internet and online banking

• Akshaya centre-based booking for anyone who do not have internet access but has online banking
• Bank challan-based cash payment option for anyone who do not have online banking

Public website http://smarttvm.tmc.lsgkerala.gov.in
Mobile App Public(Smart Thiruvananthapuram App) https://play.google.com/store/apps/details?id=com.smart.trivandrum
Mobile app drivers and Water Vending point operator https://play.google.com/store/apps/details?id=com.tmcqpw.vendor
(TMC Quick Pass Water Vendor)

MAIN FOCUS OF THE BEST PRACTICE:

Objective of the project

• To ensure that safe drinking water is available for public.

• To regulate the pricing structure of water tanker service and prevent exploitation of the general public by operators.
• To ensure proper availability of drinking water during droughts and critical events which cause water shortage.
• Prevent use of drinking water for other purposes like construction, gardening, agriculture etc.

• To prevent a public health crisis caused by consumption of polluted water and there be make Thiruvananthapuram a disease-free
city.
• To replace the manual system with a digital platform making it easier for the general public to use and to ensure that service
delivery is done on time with proper quality.
• To make the entire operations fully transparent and implement necessary monitoring mechanisms to supervise the operation of
the system.

FINANCIAL PROFILE

Organization FY 2020-21 FY 2021-22 FY 2022-23
Water tanker Vehicle 2,52,09,550 4,52,04,742 6,98,54,666
Owners => Service
Charge (Rs)
Kerala Water 1,58,20,410 2,31,02,656 2,81,17,609
Authority => Water
Charge (Rs)
Thiruvananthapuram 26,21,100 40,90,809 51,05,032
Corporation =>
User Fee (Rs)
KEY DATES

DATES Significance/Achievement
(days-month-year)
5 Dec 2019 Thiruvananthapuram Municipal Corporation Council Passed the Bylaw
1 Jan 2020 Vehicle Licence Issue process started
8 Feb 2020 Water Tanker Booking Service opened forpublic
4 June 2020 Completed 10000 Water Tanker Trips
9 March 2021 Published the approved bylaw in Kerala Gazette
14 Sep 2021 Completed 50000 Water Tanker Trips
28 Sep 2022 Completed 100000 Water Tanker Trips
1 Dec 2022 Got 1st prize for Kerala State E Governance Award (category e-citizen servicedelivery)

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